04-03-2021 23:12 - last edited on 04-04-2021 15:35 by LiliyaFitbit
04-03-2021 23:12 - last edited on 04-04-2021 15:35 by LiliyaFitbit
Why does my app keep freezing?
I use the app on my iPad Pro.
I update all apps regularly.
fir a while I could unfreeze it by closing it and reopening it. Then I had to shut down the iPad and restart it. Now nothing works. I go into the sleep bit but it won’t let me view the analysis.
im scared to wipe the app completely because I don’t want to lose all the data!
Moderator edit: subject for clarity
04-04-2021 15:34
04-04-2021 15:34
It’s good to see you in the community, @Lilymarlene.
Thanks for the details shared in your post. I understand how you are feeling about this situation. I appreciate your efforts and would like to confirm that this issue has been reported to our team and they are working to identify a resolution as quickly as possible. I am sorry for any trouble, please keep an eye on this thread for updates. You should be able to uninstall and reinstall the app without losing any data as your data is uploaded to the Fitbit servers.
See you around.
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
05-02-2021 11:17
05-02-2021 11:17
I have come here today with the same issue. It is also happening when I try to adjust period dates or edit fitness.
05-02-2021 12:57
05-02-2021 12:57
I am also have the same exact issues trying to edit period it just keeps freezing, uninstalled and started over now the calendar doesn’t even load, they fix one issue only to get another another, great update from Fitbit
05-02-2021 20:04
05-02-2021 20:04
Welcome to the Fitbit Community, @Mamasoprano @Renee99.
Thank you for joining the thread and sharing the details of the issue you're experiencing. I appreciate your troubleshooting efforts and recommend uninstalling and reinstalling the Fitbit app once again. If the issue persists, please provide the model of your iOS device and the OS version. Please also confirm if this happens only when you edit period dates?
I'll be around.
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.