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App has a blank screen

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‎04-30-2021 04:12 - last edited on ‎05-02-2021 10:57 by

‎04-30-2021 04:12 - last edited on ‎05-02-2021 10:57 by

I got a new phone this weekend (iPhone 12 max pro) and ever since they my Fitbit ap has not worked properly. When ever I open the ap it a blank screen. I fixed it a few days ago by deleting the ap and reinstalling, but Ian still having the problems and this time the reinstall has not worked. 

 

 

Moderator edit: subject for clarity 

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‎05-02-2021 10:56

‎05-02-2021 10:56

Welcome to the Fitbit Community, @ctkoletz.

 

Thanks for the details shared in your post and for already trying to resolve the issue. I recommend to clear your iPhone cache and restarting your phone. 

 

By the way, I've moved your post to the iOS App board so we can keep our forums organized.

 

Hope this helps!

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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