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App has lost all its information

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‎05-11-2016 11:30

‎05-11-2016 11:30

The app on my phone has lost all the display information about steps, heart rate, sleep etc and is only showing calories burnt, weight and other things I really don't care about!

If I go to EDIT to try to put these back the options are no longer listed.

I have connected and discosnnetd the Fitbit HR from the App

I have deleted the app and reloaded it

Any other suggestions of what I may be doing wrong would be much appreicated.

Thanks

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2 REPLIES 2

‎05-11-2016 22:59

‎05-11-2016 22:59

Hi @Fudge1

 

Believe your phone using iOS? Since mentioning using the Edit option and Android.. doesn't has that..

 

Moved your post from the Charge HR to the iOS App section since more relevant to the topic & increases the chance of getting a solution.

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‎05-16-2016 06:54

In response to SunsetRunner

‎05-16-2016 06:54

Welcome on board @Fudge1, I'm glad to see you around! This is very strange...but I'd recommend setting up your buddy as a new device by doing the following steps:

 

  1. From the Fitbit app dashboard, tap the Account tab.
  2. Tap Set Up a Device.
  3. Choose your tracker and follow the onscreen instructions to continue.

 

Also, make sure that your Fitbit app is running the latest version. 

 

Thanks for moving the post @SunsetRunner Woman Tongue! 

 

Happy stepping!

Maria | Community Moderator, Fitbit


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