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App is not showing activity nor calories.

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‎07-19-2017 14:43 - last edited on ‎07-20-2017 06:30 by Moderator Alum

‎07-19-2017 14:43 - last edited on ‎07-20-2017 06:30 by Moderator Alum

 My fit bit app is all around not working. Yesterday it wouldn't clock my fitness tracker. Today now every time I log my food it logs the same food saying that I've eaten every day for the past three days the same amount of calories nothing will load. I have tried restarting my phone I've exited out of the app and I've even restarted my Fitbit .please help me

 

Moderator Edit: Clarified subject.

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‎07-20-2017 06:53

‎07-20-2017 06:53

Hello @Vannie1, thanks for joining the Fitbit Community, it's great to have you on board! Smiley Happy

 

This seems like a very odd situation, have you updated the Fitbit app recently? If so, please go to the online Dashboard and check if your food and your activities are showing correctly. If they are, as you have already logged out from the app, and logged back in, please uninstall the app, restart your phone and install it back. 

 

I hope this can be helpful, give it a try and keep me posted in case you need anything else. Smiley Wink

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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