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App is still logging me out.

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‎10-29-2017 20:41 - last edited on ‎10-30-2017 07:52 by Moderator Alum

‎10-29-2017 20:41 - last edited on ‎10-30-2017 07:52 by Moderator Alum

We are now a month into this APP still logging out. There is no realistic excuse for this poor performance. A month ago I was told it was a "known bug". With that proclamation, I assumed a fix would be rolled out shortly. It has not been forthcoming.

 

(and yes, I update all apps every day)

 

I wear an Apple Watch but have years of data in FB, plus it's more accurate. That said, you are making hard to remain loyal. 

 

Please fix this.

 

^Carl.

 

Moderator Edit: Clarified Subject. + Format

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‎10-30-2017 07:59

‎10-30-2017 07:59

Hello @CDMtoday, have a warm welcome to the Fitbit Community, it's great to have you on board. 

 

Thank you for your suggestion. We're constantly striving to improve Fitbit products and services, and we very much appreciate all of the input we receive from our customers.

 

Our team is still working towards a prompt and proper resolution of the issues that have been affecting the latest versions of the Fitbit app. Please keep an eye on this post to know when an update is released and what has been changed or fixed.

 

Thanks for your patience and understanding, if there's anything else I can do for you, please feel free to reply.

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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‎10-30-2017 20:51

In response to MarcoGFitbit

‎10-30-2017 20:51

Thank you for your reply, however, your platitudes were more appropriate when I first posted this problem nearly a month ago. To imply that this is a new problem is insulting to those of us suffering with your broken product.  

 

Thank you for your courtesy but please put your focus on fixing the issue. It has been nearly a month. 

 

^Carl.

 

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