10-24-2017
03:50
- last edited on
10-26-2017
07:06
by
MarcoGFitbit
10-24-2017
03:50
- last edited on
10-26-2017
07:06
by
MarcoGFitbit
The daily sleep graph does not display on Apple IOS 11. I have the tile and the weekly summary but no daily graph.
Moderator Edit: Clarified Subject.
10-26-2017 07:23
10-26-2017 07:23
Hello @DdNY, have a warm welcome to the Fitbit Community, it's great to have you on board.
Thanks for bringing this to my attention, at this moment I would like to ask you to go to the sleep section on the online Dashboard and check if your sleep graph is showing there. If it is, please try the following in the app:
I hope this can be helpful, give it a try and keep me posted in case you need anything else.
10-27-2017 02:43
10-27-2017 02:43
Thanks for the response. Just to clarify, I have an iPad Pro, not a phone. I tried the solution but it did not work. See screenshot.
10-30-2017 06:19
10-30-2017 06:19
Hello @DdNY, I hope you're doing well, thanks for taking the time to reply and provide the screenshot.
At this moment our engineers are aware of the problem and are working to resolve it as quickly as possible. I'm very sorry for any inconvenience this situation has caused. I appreciate your patience and look forward to getting you back on track. Additionally, if there's anything else I can do for you, please feel free to reply as well.
If there's anything else I can do for you, please feel free to reply.
10-30-2017 19:14
10-30-2017 19:14
Glad to be able to help! Please let me know if you need me to download an update or provide more feedback.