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App is taking steps away when adding excercise

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‎06-04-2019 07:44

‎06-04-2019 07:44

Recently my app has not been auto recognizing when I go for a walk, so I manually add it as an excercise, however, when I do this, it takes steps off of my total steps for the day. If I remove the manually logged excercise, my steps go back up to their original count. I have fully updated the app, and am not sure what is going on. Anyone else having this problem or know how to fix it??

thanks!

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‎06-04-2019 08:30

‎06-04-2019 08:30

When you manually logged the activity, that overrides the actual data that was recorded during that time.  You might be able to adjust the steps credited by changing the parameters you manually entered with the walk.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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