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Exercise shortcuts won't save to device

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My new Charge 3 device shows the following exercise shortcuts: Run, Pilates, Pilates, Pilates, Pilates, and you guessed it, Pilates.  I've repeatedly tried to change these using the Exercise Shortcuts in the FitBit app: hitting the "+ Exercise Shortcut" and selecting relevant shortcuts, and lieu of a "Save" button (not shown using the app as it is presented on my iPhone), returning to the previous window to "Sync Now."  The device syncs, but the changes don't take.  So as of now, I seem to be stuck with Run and then a bunch of that little animated stick figure, mockingly doing Pilates every time I check to see if the changes took (and they didn't)... Operator error?  Either way, help would definitely be appreciated!

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1 REPLY 1

Hello @Ottosan and a warm welcome.  Not guaranteed to work, but my usual first step

  • Delete the app
  • Turn off your phone
  • Restart your Charge 3
  • Restart your phone
  • Re-download the app

I am also moving this thread to the iOS app forum.  This looks like an app issue, not a device issue -- and you are not the first user to have this problem.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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