App is unable to update/install.

[MunchersMail]

The Apple FitBit app was updated overnight, but since that I am continually getting a message (eventually) to say that "We are unable to update / install one or more apps.  Please try again".   The communication between the fitbit device and the app seems to be fine so I am not sure what this is referring to.   What do I need to do?  Is this a glitch with the update?   Thanks

Moderator Edit: Clarified Subject.

[nuttmeg012]

I tried logging out and back in with no success, still getting the same
message.

[pschr2018]

Same problem 

[Hollieashaw]

Mine is not letting me join any weekend warrior or work week hustle events
either 😞
--
Hollie

[KateFitbit]

@Shutterpups, @MunchersMail thanks for confirming. I've reported this to our team and am working to get a resolution as quickly as possible. Thanks very much for your reports. 

[Arupp224]

I still can’t get it to work even after doing that

[Wmarvel]

In an effort to resolve this problem removed my Fitbit One from my profile and then tried to reinstall. It does not pair with the One at all now. 

[Declan100]

Having the exact same issue with my Charge 3 and IPhone. Tried everything but to no avail!

[Mckinney4]

I have this same issue. Since you’ve reported it, how can We be notified of the solution? Thanks! 

[RedBP2004]

I can you confirm when I log out and log back in it still returns. I am also now having difficulties connecting to my Fitbit. Tried hard reboot watch and phone whilst resetting Bluetooth takes multiple attempts before it connects. This has been over last 3 days.

[Will69]

So, I get the following message "We were unable to update / install one or more apps. Please try again". I've seen other similar posts but no fix? The message doesn't even specify which app it is having difficulty with.

has anyone managed to find a fix?

[ALS1991]

Dear Kate,

Please could you update us on this issue?
I am also having the same problem - and can confirm updating the software, deleting and re-downloading the app, logging out and back in, and turning off my phone did not rectify the situation.

Best,

Moderator edit: personal info removed

[Jeanneddie]

App will not update. Can no longer do workweek hustle

[KateFitbit]

@ALS1991 Our team is aware and working on a fix, I'm afraid I don't have an update at the moment but will let this thread know when I hear further. 

@Jeanneddie are you seeing the error message? Not sure what you mean by it can't update, you appear to be on version 2.86

[mfrgolfgti]

I have also been having the same error message over the past few days. It does not specify which app or apps it is unable to update or install. An update on this would be welcome as it happens every time I go into the Fitbit app on my iPhone.

[KateFitbit · Accepted solution]

Fitbit Update 3/11/2019: This issue is now resolved. Thank you for your reports and patience.

---

Fitbit Update 2/8/2019: We currently have all the logs needed, thanks everyone for sending. Our team is still working on this issue but we should have an update soon. Thanks very much for your patience. 

---

@mfrgolfgti, @ALS1991, @Will69, @RedBP2004, @Declan100, @Mckinney4, @Arupp224 our team is still working on this one. One thing that could help is to send us your app logs. To do this: 

• Turn ON Airplane Mode 
• If WiFi is on, turn this OFF in your mobile app settings. 
• Go to Account > Help > Contact Customer Support 
• Tap 'Ok' on the pop up prompt 
• You will see the notification:  there was an issue contacting customer support, do you want to send an email? 
• Tap OK 
• @mention me and I'll see our team receives.
• Send email 
• Turn OFF Airplane Mode/reconnect wifi
• Thank you!  

[a.e.b]

I also am experiencing the same problem (has been occurring for about a week now).

[KateFitbit]

@a.e.b sorry to hear this. If possible, could you forward your logs? We are trying to identify why some are seeing this. 

[Nanakiss4]

My screen is black. 

[RedBP2004]

Hi Kate

Just sent my log and noticed withings scaled results missing for last week. Could be related.

Regards

Bryan
RedBp

Sent from my iPhone

[Declan100]

This issue still hasn’t been resolved for me. I was sent a link about sending logs but it sent me on a continuous loop.