App is unable to update/install.

[MunchersMail]

The Apple FitBit app was updated overnight, but since that I am continually getting a message (eventually) to say that "We are unable to update / install one or more apps.  Please try again".   The communication between the fitbit device and the app seems to be fine so I am not sure what this is referring to.   What do I need to do?  Is this a glitch with the update?   Thanks

Moderator Edit: Clarified Subject.

[a.e.b]

I also sync with withings scale, and it is missing recent data. I didn't think they would be connected, but that is a bizarre coincidence.

[Ziggykleo]

Having same problem been on the Phone with your support staff two times for two hours each still with no solution when is this going to be fixed

[BV510]

Is this happening to all iPhone users? I've been getting this message for 1-2 weeks now. It's annoying because it means my data takes like 3-5 syncs to work but eventually my sleep and steps get updated.

[Jeanneddie]

I have an I phone too. This has been happening to me for about 2-3 weeks. No reply from Fitbit

[KateFitbit]

@RedBP2004 got your logs thank you very much! 

@Declan100 I see we received the logs, thanks very much. 

@Nanakiss4 this appears to be off topic, I would suggest looking for a similar thread or posting a new thread on the appropriate board. 

@a.e.b this should not be affecting your scale syncing. 

@BV510 this appears to be happing to a small group of iOS users using Charge 3. We are trying to identify the cause. 

@Jeanneddie I'm not sure what you mean by no response, I don't see a case for you on file. As mentioned in this thread, this is a known issue and we are trying to identify the cause. 

[Shazzieb]

This is showing as solved but what is the answer.  Rebooted the fitbit and re installed the app but no luck.

[SunsetRunner]

I keep getting an error msg on the iPhone app saying “some apps were not working or unable to update. Try again”

ive reinstalled the app, searched thru all apps, settings to no avail. I haven’t added any apps to it gggrrrrr thanks 

[RiseAndShine]

@SunsetRunner, welcome to the community. I've seen couple of reports with this error. Have seen a solution that worked for a user - change clock face via Fitbit app. (You can revert it back to the original one afterwards). 

One more 101 troubleshooting option is a restart.

Please, let us know if it works for you!

[Rich_Laue]

@SunsetRunner may I ask are these apps the ones on your tracker that the Fitbit app, not the phone refers to?

Your post was in the Charge 3 forum which does not have any upstairs apps

[SunsetRunner]

Hi @KateFitbit, I sent in a support email with my logs but I don't think it was correctly attached to this issue; my support request ID is #28762626.

[SunsetRunner]

Thank you 

I changed the watch face like you suggested and so far no error msg wahoo!! 

Again thank you I hope that’s all it was. 

[RiseAndShine]

@SunsetRunner, great to hear that!  Thank you for letting us know!

@Rich_Laue, this is something new... at least for me. Have seen in in couple of posts - all were from IOS users. It is Charge 3 error message.

[Rich_Laue]

@RiseAndShine of it is a Charge 3 error message, the message would be ok the Charge 3 and would not be seen on the phone.

[KateFitbit]

@SunsetRunner thank you! I see them and added to the ticket. 

Fitbit Update 2/8/2018: Our team is still working on this issue but we should have an update soon. Thanks very much for your patience. 

[helcart]

Hi. This is showing as solved but it most definitely is not. I'm having exactly the same problem; also on an iPhone 

[Shutterpups]

It almost seems like the problem has gotten worse since the update a few days ago!

[Jeanneddie]

Yes I am seeing Problem with updating apps

[MunchersMail]

@KateFitbit  Any update on this issue please?  It is incredibly annoying - even when the app is not active it keeps giving me messages on my lock screen that syncing of apps not successful.   Thanks

[Arupp224]

It is terrible

[MunchersMail]

@KateFitbit:   Kate - can you please supply an update.    The case is marked as SOLVED which it most definitely is not.   Thanks