App is very slow when logging food

[MdRtsHAaKu]

Recently the app has intermittently been very slow and laggy when I'm logging a food item.  When the three-tabbed view for frequent/recent/custom foods appears, it's frozen for a while and won't scroll, then when it does and you select an item there is a delay before the item appears, and so on -- every interaction with the app is sticky and slow.

I only see one other report of this recently in the Android forum.  Is anyone else having trouble?

[jericevans]

For what it's worth, I have not been seeing this particular problem for some time now (nor have I cleared app cache or data).  I'm up to version 2.68 (2193263).

[Steve_H041077]

My phone is only about 6 months old; a Moto G5 Plus running Android 7.0. Virtually all other apps, including the majority of the FitBit functions, run quickly and smoothly with the exception of the food log.

Surely if it was simply due to the make, model and age of the phone then the entire app would be affected.  I agree with DeptOfDefence's comment that it could be caused by a bloated database with multiple entries of the same food item. 

[MarcoGFitbit]

Hello everyone, I hope you're doing well. 

I appreciate your reports and the troubleshooting steps you've tried in hopes to try to resolve this issue. At this moment I would like to ask any iOS user that still experiencing this issue to reply to me so I can check this further, as this thread is part of the iOS forums. 

Now, I know many of you are experiencing this issue as well while using an Android device, which is why I would like to check first if your device is on our list of compatible devices, as if your device is not listed, this might affect the app functionality. Additionally, please refer to @RobertoME's post with information and instructions to troubleshoot this issue. 

I hope this can be helpful, happy stepping! 

[Wyenot]

My note 4 is on the list as compatible



Sent from my Samsung device

[BluePlate]

My note 8 is listed as compatible. And the rest of the app (notifications included) works perfectly. It's just this lag in food logging. 

[MarcoGFitbit]

Hello @Wyenot and @BluePlate, I hope you're doing well, I appreciate you've taken the time to reply and let me know your devices are compatible. At this moment and to keep the boards organized I would like to suggest you to check @RobertoFitbit's post with information and instructions and if you have already tried those troubleshooting steps, please reply on that post that's specially dedicated to Android devices. 

Thanks for your patience and understanding. Happy stepping! 

[DeptOfDefense]

FYI I have moved over to the Android-specific topic/thread that Marco referenced for this issue, since I have an Android device. I apologize for "cluttering" up this iOS thread with my issue. I'll stay out of this one now and just stick with the Android topic since it is most appropriate to my device. I will try the suggestions by Roberto the next time I am having issues. But I did check, and my device is supported and the app is on internal storage. Marco, thanks for staying with us in this topic despite most of us being Android users. I suggest to the Android users to switch and stay with the other, Android-specific topic.

[MarcoGFitbit]

Hello @DeptOfDefense, I hope you're doing well, thanks for taking the time to reply. 

I appreciate your participation in the forums and for helping me keep the Community boards organized. Now that it has been verified that your mobile device is compatible and that the app is on the internal storage, please follow @RobertoME's recommendations and if you keep experiencing this issue, I'm sure he will be more than happy to continue assisting you in his thread. 

Thanks again for your patience and understanding. 

Happy stepping! 

[AnneColt]

Fitbit 2.49 on Apple iPhone 8. Food app is frustrating me. It will never work if the app is syncing either. Sometimes the app has to sync 3 or 4 times before I can log food. 

[MarcoGFitbit]

Hello @AnneColt, have a warm welcome to the Fitbit Community, thanks for joining the conversation. 

I appreciate you have shared your experience about logging food in the app. At this moment I would forward the information provided to our team so they can take a better look at this situation. Once I have more to share with you about this issue, I'll make sure to update the thread accordingly. 

In the meantime, I would like to suggest you to uninstall the app, then restart your phone and install it back. Make sure to sync one last time your tracker before uninstalling it. 

I hope this can be helpful, give it a try and let me know the outcome!

[avanarden]

@MarcoGFitbit
I'm also seeing this issue. seems to be getting slower the more days I enter food. at this point I am often waiting close to a minute if not more to operate entering food.

Also very annoying is that the search screen and food portion details screen refresh after  long period clearing any data entered in the search bare or food portions.

On the food portion screen, maybe related to switching, time of meal.

I've had lots of problems with the fitbit system, so far the usability of the food tracking has been the worst.

Keep track of my calories has been a great help in fat burning, but if this gets too annoying I might have to switch to another tracker, simply from how much I want to continue tracking my food.

[MarcoGFitbit]

Hello @avanarden, I hope you're doing well, thanks for joining the Fitbit Community. 

I appreciate your participation in the forums and I'd like to thank you for sharing your experience and your findings. I have seen this issue affecting the iOS and Android apps and would like to know which platform are you currently using as I will need to forward the information to our team. 

Thanks for your patience and understanding, I'll be waiting for your reply. 

[avanarden]

@MarcoGFitbit I'm on android 7.1.2.

If I clear app cache it's fast for a while.

The refresh issue is still there.

UPDATE:

@MarcoGFitbit

Here are examples how terrible the experience is, want to log a meal? Got an hour?

Worked well for a while, but after using it for a few weeks the food logging became slow.

https://www.dropbox.com/s/cl7hnpilfqn8ptg/searchingAndAdding.mov?dl=0

https://www.dropbox.com/s/8l5hoqkemar7uh5/Initialload.mov?dl=0

I've started using the fitbit web site (not mobile friendly btw) to log food.
Same functionality, works much faster ( and it runs in a browser, LOL)

UPDATE 2:

So, I've definitely noticed the performance decrease is more significant at the end of the day.  Leads me to believe that it has to do with the data logger over the course of the day.

UPDATE 3:

I've been considering, buy a scale, but I won't if this continues being so hard to log food, since I might have to switch platforms for a better experience.

I see this issue has been popping up for years.

UPDATE 4:

I found a solution for this, Use cronometer, it integrates with your fitbit accout, you will see you calories in both apps. Cronometer's developers seem much more competent at performance, and screen state when it comes to data entry. Most of the fitbit app works well, but food logging seems really hacked together.

https://play.google.com/store/apps/details?id=com.cronometer.android.gold free with ads

https://play.google.com/store/apps/details?id=com.cronometer.android Ad Free android paid

https://itunes.apple.com/us/app/cronometer/id1145935738?mt=8 (iphone)

Fitbit please don't buy them as discontinue the product like you did with pebble.

[Adrie]

Hello. Yes, I am. To the extent that this evening it won't log at all!!

Adrienne

[avanarden]

@Adrie seems this issue has been around for years, Give up on the fitbit food log, Use Cronometer.
Calories you add there will show up in fitbit.

[FB1200]

I’m also having the same issue with some foods despite rebooting and with strong wifi. I increasingly just give up or else create a custom food with estimated calories. 

My Fitbit version is 3.8 (882) running on an iPhone 6 on iOS 12.4.2.

[LydfordLady]

I’ve had this for a couple of weeks now on my iPad fitbit app.  Very frustrating. It won’t let me add a Custom food. I can only add something In the Recent bit. Also the water has a lag to it and adds it incorrectly. Before Fitbit reply and say the trouble shooting I have already done that. There is obviously a bug on the app.

[GuyFit]

I also have this problem. Adding foods that are not already recent or favourite is so slow, and sometimes they do not load all all. The Fitbit experience is getting worse and worse and this will soon be the nail in the coffin, since I will switch brands. The app is becoming unuseable!! 

Moderator edit: format

[GuyFit]

None of his helps....Fitbit need to fix it please.....

[LydfordLady]

Still can’t add a custom food!