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App isn't working properly and won't open the section

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‎07-06-2020 12:08 - last edited on ‎07-08-2020 12:58 by

‎07-06-2020 12:08 - last edited on ‎07-08-2020 12:58 by

The app shows the updates but when i clock on the + it wont open the section, also the heart rate + sign has disappeared? 

 

 

Moderator edit: subject for clarity

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‎07-08-2020 12:57 - edited ‎07-08-2020 13:02

‎07-08-2020 12:57 - edited ‎07-08-2020 13:02

Welcome to the Fitbit Community, @allybally1962.

 

I am sorry to hear your app is not working properly and you're unable to open the section in the app.

I appreciate the additional details and I am here to help. I recommend doing the following:

 

  1. Log out from the Fitbit app.
  2. Force quit the Fitbit app.
  3. Reboot your phone.
  4. Open the Fitbit app and log back in to your account.

I also recommend checking this help article with the information about how to add or rearrange stats in the Fitbit app: How do I add, remove, or rearrange stats on the Today tab in the Fitbit app?

 

Keep me posted on the outcome. I'll be around if you have any additional questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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