help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

App keeps crashing my phone!!

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-15-2016 15:02

‎10-15-2016 15:02

Oct 2016. Every time I use the app to track exercise it crashes my phone multiple times....like 5 or more! I often have to wait and restart my phone 3 times before it will stay on long enough to shut down the app. Even then my phone crashed immediately 2 more times. I deleted it and re-downloaded it- but haven't used tracking since. Is anyone else having this issue? (I have an iPhone 6s)
Best Answer
0 Votes
1 REPLY 1

‎10-17-2016 06:56

‎10-17-2016 06:56

Hi there @BusySoccaMama, welcome aboard to our Community. One solution is to restart your app or phone but if the issue still persist.

 

I have reviewed and it seem there's a bug affecting the app on same way with iOS devices running the latest version.

 

Is this happening only when you try to use MobileRun to track your exercise? If this is the case, I recommend to review this thread since this issue was resolved on previous versions of the app.

 

Nonetheless I will pass this information to our development teams, but I can tell you they are working already on a fix that can be released in a future, so stay tune and don't forget to update the app.

 

If I got more updates, I will let you know.

Roberto | Community Moderator

"Great things are done by a series of small things brought together.” What's Cooking?

Best Answer
0 Votes