help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

App keeps trying to sync on cellular data

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-14-2019 12:28 - last edited on ‎11-15-2019 09:42 by Fitbit Moderator

‎11-14-2019 12:28 - last edited on ‎11-15-2019 09:42 by Fitbit Moderator

I noticed after a recent IOS update, when app is open, and I am out and about, (no WiFi) the app CONTINUALLY tries to sync & refresh the whole time I have it open causing drain on my cell phone battery. This needs to get corrected in a future update! Anything I can do myself in the meanwhile?

 

Moderator edit: updated subject for clarity

Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

‎11-15-2019 09:42

‎11-15-2019 09:42

Hi @JATH1831. Welcome! It's nice to see a new face around.

 

Thanks for the information provided and let me help you with the Fitbit app's behavior after the latest iOS update. If you have the "All-day sync" enabled, that'll be the reason why the Fitbit app keeps trying to sync. This setting prompts your Fitbit device to throughout the day whenever you're on WiFi or cellular data and with the Bluetooth settings enabled. However, this may shorten battery life on your phone or Fitbit device. If you prefer not having this function, you can it turn off by doing the following:

 

  1. Open the Fitbit app and tap on your profile's picture.
  2. Tap on your Fitbit tracker or watch image.
  3. Scroll down and tap on the option next to "All-day sync" to turn it off.

 

Please note that if you turn off all-day sync, you'll need to sync at least once a day to keep your information updated in the Fitbit app. You can also use the "Sync Now" option in the app at any time.

 

Keep me posted.

View best answer in original post

Best Answer
1 REPLY 1

‎11-15-2019 09:42

‎11-15-2019 09:42

Hi @JATH1831. Welcome! It's nice to see a new face around.

 

Thanks for the information provided and let me help you with the Fitbit app's behavior after the latest iOS update. If you have the "All-day sync" enabled, that'll be the reason why the Fitbit app keeps trying to sync. This setting prompts your Fitbit device to throughout the day whenever you're on WiFi or cellular data and with the Bluetooth settings enabled. However, this may shorten battery life on your phone or Fitbit device. If you prefer not having this function, you can it turn off by doing the following:

 

  1. Open the Fitbit app and tap on your profile's picture.
  2. Tap on your Fitbit tracker or watch image.
  3. Scroll down and tap on the option next to "All-day sync" to turn it off.

 

Please note that if you turn off all-day sync, you'll need to sync at least once a day to keep your information updated in the Fitbit app. You can also use the "Sync Now" option in the app at any time.

 

Keep me posted.

Best Answer