App kicking me out constantly.

[Tony1979]

Anyone else finding that the iPhone app is not working. I can log in on line but the app keeps kicking me back to the login screen. I have reset my password, deleted and reinstalled the app and reset iPhone but still no joy.

anyone with any suggestions?

Moderator Edit: Clarified Subject.

[SunsetRunner]

Hi @Tony1979. When you say you, “reset iPhone,” do you mean you powered the iPhone down completely ... waited several minutes ... then turned it back on again?  That’s what I would have suggested. 

The other thing to check is this — make sure your iPhone is updated to the latest iOS. And do the same for the Fitbit app. The Fitbit app on my iPhone is behaving. 

Please let us know how it goes. 

[Tony1979]

Hi carol.

yes complete power down and soft reset. Done everything I can my end. Contact support and they sent off to support as not a quick fix.

thanks for your response.

[Missy9880]

I am having the same issue and nothing seems to work.  I changed my password, deleted the app, rebooted, and the downloaded it again.  Nothing is working!

[Tony1979]

@Missy9880

Contact live chat. Although they couldn’t help straight away they have escalated my problem to tech support. Hopefully resolved in 24 business hours.

[Missy9880]

Sent from my iPhone

[Missy9880]

Thank you I will do that!

[Tony1979]

Good luck 👍🏻

[MarcoGFitbit]

Hello @Tony1979 and @Missy9880, thanks for joining the Fitbit Community, it's great to have you on board. I hope you're doing well @SunsetRunner, thanks for your help. 

@Tony1979 and @Missy9880, I appreciate you have taken the time to report this situation and for letting us know the troubleshooting steps you've tried so far.. I wanted to reach out and ask you if you're still experiencing it. If so, have you already contacted our Support Team? If so, please keep repying to them as they will have more options for you. 

In case you haven't, please reply to me so we can check this furhter. Thanks for your patience and understanding, we'll be waiting to hear from you. 

[Tony1979]

@MarcoGFitbit

Still having same issue of not being able to log in to app. My partner can log in to hers on my phone but I still can't log in to mine on my phone or hers.

During my on line chat with a member of your team, they couldn't resolve my issue then. That have passed it on to a technical team that should contact me but haven't as of yet.

How long should I leave it before contact again to chase the issue?

Many thanks. Tony.

[Missy9880]

I am still having the same issue as well!!! I was told they would get back to me, I even sent a video of what was happening.

Sent from my iPhone

[MarcoGFitbit]

Hello @Tony1979 and @Missy9880, I hope you're doing well, thanks for taking the time to reply. 

I appreciate you have come back and kept us updated about this situation. Tell me, are you getting an error message when trying to log in to your account? If so, please take a screenshot and reply to me with it. Please note that at this moment, our team is working on your cases but I don't have a specific timeframe for when they will be contacting you. 

Thanks for your patience and understanding, please feel free to reply with the screenshot so we can check this further and update your cases too. Have a great day. 

[Tony1979]

 @MarcoGFitbit

The image you see above is what I get when I open the app. I select login and enter my details. I then get as you see in the image below.

After a few seconds it kicks me back to the image that is above.

 They are the correct login details as I have logged in online and recently reset my password.

It is very frustrating.

[Missy9880]

The exact same is happening for me.  Still awaiting an answer from support.

[Tony1979]

@Missy9880 my app is now back up and running as it should be. It just logged straight in this morning. Hope yours is working again to.

@MarcoGFitbit and @SunsetRunner thanks for all your support 👍🏻

[Missy9880]

Mine is too!! Thanks! Hopefully that doesn’t happen again!!!!

Sent from my iPhone

[MarcoGFitbit · Accepted solution]

Hello @Tony1979 and @Missy9880, I hope you're doing well, thanks for taking the time to reply and let us know your issue has been resolved, I'm very glad. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!