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App missing data after update

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‎05-19-2020 21:14 - last edited on ‎05-25-2020 13:53 by

‎05-19-2020 21:14 - last edited on ‎05-25-2020 13:53 by

What happened to the activity?

Where are my challenges?

Where’s my sleep data?
Who changed the app?

it appears that i can only show “calories burned” instead of my number of steps on the activity home page

i am in a challenge with friends and that disappeared after the app updated.

Please fix it and/or change it back

thanks for reading

LarryD

 

 

Moderator edit: subject for clarity

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Accepted Solutions

‎05-25-2020 13:51

In response to Cypress7

‎05-25-2020 13:51

Hello all, thank you for your participation in the forums and for sharing your experiences with the app missing data. I am sorry for the delayed response. 

 

Thank you for bringing this to our attention. I understand that this can be very frustrating and appreciate your efforts to resolve this issue. I would like to advise that this outage has now been resolved. The Fitbit app should now be up and running normally. 

 

I'll be around if you need further assistance. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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27 REPLIES 27

‎05-19-2020 21:17

‎05-19-2020 21:17

It happened to mine too!!!  It’s like It just poof it disappeared!!!

Best Answer

‎05-19-2020 21:19

‎05-19-2020 21:19

It has been working perfectly fine till about 9 pm Pacific time

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‎05-19-2020 21:22

‎05-19-2020 21:22

Same here. Exact same issue.  Wtf Fitbit?

Best Answer

‎05-19-2020 21:22

‎05-19-2020 21:22

This happened to me too. I tried to login again on the app, and now it shows nothing, not even calories burned.

Best Answer

‎05-19-2020 21:22

‎05-19-2020 21:22

This happened to me too. I ended up logging out and logging back in and now I can’t see anything in my app for today or previous days. I am also in challenges with friends. 

Best Answer

‎05-19-2020 21:23

In response to JEmber12

‎05-19-2020 21:23

Same with me. 

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‎05-19-2020 21:23

‎05-19-2020 21:23

I was in the middle of the workout and was checking my steps at 10:58 CDT and then again at 11:00pm and it literally disappeared on my screen in the middle of my sync.  I have a flex 2, so the app is the only place I can see my steps... if they take that away, I might as well stop using the product.  Sad.

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0 Votes

‎05-19-2020 21:30

‎05-19-2020 21:30

I tried force stopping app, that didn’t work. I deleted the app and re-downloaded it but that made it worse as now NOTHING shows up. I don’t know what to do!

Best Answer

‎05-19-2020 21:32

‎05-19-2020 21:32

Are you guys seeing anything on your dashboard mines all white except for the discover icon

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‎05-19-2020 21:34

In response to Tinwindow

‎05-19-2020 21:34

Same is happening to me at 9pm pacific. I tried removing the app and re-downloaded the app, but it still is not working.

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‎05-19-2020 21:36

In response to Tinwindow

‎05-19-2020 21:36

I’m not seeing anything except white and the discover icon. 

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‎05-19-2020 21:47

‎05-19-2020 21:47

ok, so 46 minutes later, it's all back to normal now?!  Thank goodness!  Hope you all get your data back also!

Best Answer

‎05-19-2020 21:49

‎05-19-2020 21:49

Mine is back to working but this has shaken my confidence in how the data is tracked and if it can just disappear without an update.  Have begun researching Apple watches.  

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‎05-19-2020 22:11 - edited ‎05-19-2020 22:11

In response to Bear16

‎05-19-2020 22:11 - edited ‎05-19-2020 22:11

Mine was back to working, but it is gone again. I deleted and redownloaded the app after logging out and then trying to log back in and it just comes up saying oops something went wrong when I try to enter my password. And the same message appeared after redownloading it. 

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‎05-19-2020 22:22

In response to MissKatPatricia

‎05-19-2020 22:22

Same here. No calories, no steps, no floors, just the number of days of exercise and weight. Dashboard seems to be okay but is slow to load. Must be a server issue.

I have to say up till now I've defended Fitbit, mostly against all odds given the issues being reported and the fact I swapped my Charge 4 for a 3 due to several issues, but I'm beginning to lose faith.

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‎05-19-2020 22:36

‎05-19-2020 22:36

Where are my steps?

 

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0 Votes

‎05-19-2020 22:38

‎05-19-2020 22:38

How the app looks like after an update today

C413B706-1BE2-4511-92DE-D515F64B637E.png

 

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‎05-19-2020 22:41

‎05-19-2020 22:41

Mine’s the same. Was fine earlier this evening now a complete mess 😣

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0 Votes

‎05-19-2020 22:43

In response to b34r

‎05-19-2020 22:43

Image_1 2020-05-20_07-38-05.png

This is after logging in and out of the app.

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