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App no longer showing current heart rate

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‎09-12-2019 11:54

‎09-12-2019 11:54

I used to be able to view my current heart rate in the app.  It still shows on my Inspire HR, but not in the app.  Anyone know how can I get that to work again?

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‎09-13-2019 13:23

‎09-13-2019 13:23

Nice to see that you're digging into the Forums @Lynn92614, let me give you a warm welcome to our Community.

 

Thanks for letting me know that you're able to see the heart rate on your Fitbit Inspire HR. Is your Fitbit currently syncing with the Fitbit app? 

 

  1. Confirm the the Fitbit is up to date
  2. Force quit and log out/in from the Fitbit app
  3. Clear cookies and cache

Please me us know if there's anything we can do to assist you with.

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‎09-13-2019 13:59

In response to YojanaFitbit

‎09-13-2019 13:59

thanks for your response. My Fitbit is syncing. I tried logging out and back in. Still having problem.
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‎02-22-2021 10:26

In response to Lynn92614

‎02-22-2021 10:26

Hi Lynn,  I am having the same problem.  I used to be able to see my current heart rate by setting my Iphone on the Step Mill and turning on the App.  Now the only thing it shows is the Resting Heart Rate, it never does switch to the current heart rate, which is the information one needs when doing cardio training.  The actual heart rate appears on my wristwatch, but it doesn't transfer to the app, which is easier to see when working out.  This has been going on for a few months now.

 

Unfortunately, if you do some research on this community forum, the problem never gets resolved, the threads just peter out after a time with no resolution.  For this reason I find the community forum to be pretty useless.

 

 

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