App no longer shows my steps count

[SharrieC]

Since updating app it no longer shows my steps count.
How do I get this back?

[WilliamSmith]

My step count miles count and active minute count are missing from my I- phone Bill Smith

[Paolo.c]

In the app, press Edit (top left) and ensure there is a tick next to Steps. Then press Done

[SharrieC]

The steps section is gone. I have reinstalled several times, but it will
not show up.

Moderator Edit: Removed personal information.

[DerrickS]

@SharrieC @WilliamSmith Re-pairing your trackers to your account using the replacement setup process mentioned here should get you both back on track.

Let me know if you have any additional questions and welcome to the Community!

[SharrieC]

I'm guessing my fitbit is broken because it will not show the steps. I have
plugged into the computer, reset, set up new device and it will not show
up. Bummed that I installed the new software.

Moderator Edit: Removed personal information.

[DerrickS]

@SharrieC Don't be bummed, I can definitely help. 

I'd recommend the following steps:

1. Restart your tracker.

2. Reboot your iOS device.
3. Open your iOS settings > turn off Bluetooth for 10 seconds > and then turn Bluetooth back on.

4. Use the replacement setup process to re-pair your tracker to your account.

If the steps above don't resolve the issue for some reason, I'd then recommend using the replacement setup process in step number four using either a different mobile device or a computer.

You'll still be able to sync it with your iOS device regardless of how you set up your tracker.

Keep me posted!