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App not able to connect to watch

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‎10-06-2020 09:32

‎10-06-2020 09:32

The time on my watch never stays correct and the app cannot find the watch, I’ve tried resetting and disconnecting the watch and nothing is working!!!! 

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‎10-07-2020 10:19

‎10-07-2020 10:19

Hi @Bethmmills, it's nice to see you again in our Community Forums. 

 

I am sorry to hear your watch is showing the incorrect time and won't sync. Thanks for trying to resolve this, I understand how you are feeling and I am glad to help. Upon checking with our Support team, I was told that you have already contacted them. I know they will be glad to help you out and provide a solution. I recommend to continue working with them since they have already all the details and special tools to continue assisting you.

 

Let me know if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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