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Running the Fitbit app in the background

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‎10-05-2020 16:38

‎10-05-2020 16:38

I just got the Versa 3 and it keeps saying I have to run the Fitbit app in the background to use Alexa and I can’t use the find my phone feature either unless the app is open. Help! I can’t figure it out on my IPhone 11. 

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‎10-07-2020 10:36

‎10-07-2020 10:36

Welcome to the Fitbit Community, @mcarini83.

 

Congratulations on your new Versa 3! I understand how you are feeling and I am glad to assist you with your concern about the Fitbit app running in the background. When you have an app running, but it's not the focus on the screen on your iPhone it is considered to be running in the background. You can double press the 'home' button on your phone in order to see which apps you have running. For more information about Amazon Alexa, see How do I use a voice assistant on my Fitbit smartwatch?

 

You can find more useful information about Fitbit Versa 3 here. 

 

Let me know how it goes. I'll be around if you have any additional questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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