App not loading, only showing a blank screen.

[betpchem]

Anyone's app  not loading well the last couple of days? I open it up and all I get is a blank screen. I have it on all-day sync and yet I get no steps until I open the app, so it's very frustrating when I can't get the app to work.

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @betpchem, I hope you're doing well, it's nice to see you around. 

Which iPhone model are you currently using? Which OS version is your phone running? If you have already updated the app and OS on your phone and the app is still showing blank when you open it, please force-close it by double tapping the home button on your phone and swipe it up. Then open it again and check if it's now working. 

In case you're still having difficulties with the app, go to your phone Settings > WiFi and turn it off, then open the Fitbit app, once inside, turn WiFi on again. Please turn WiFi off from the settings and not from the Control Center as doing it from the Control Center will only disconnect you from the current WiFi signal and will not restart WiFi itself. 

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

[betpchem]

It seems to be working lately. I don't know what fixed it. Maybe an update.

I'm doing okay; thanks for asking. Just having a few health issues right now. 

[MarcoGFitbit]

Hello @betpchem, I hope you're having a great day, thanks for coming back to me and let me know your app is working correctly. I'm very glad. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members. 

I hope you're health improves in the upcoming days, if there's anything else I can do for you, please keep me posted.