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App not loging in

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‎12-30-2016 22:06

‎12-30-2016 22:06

Hey! So i have a question. I have been traveling abroad and got my app deleted accidentally from my iPhone 6. I have downloaded it again but i can't logg in anymore. Could it be because i am traveling abroad?

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‎12-31-2016 02:29

‎12-31-2016 02:29

No that should have nothing to do with it. Shut down the phone. Go back in and try again

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

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‎01-01-2017 09:15 - edited ‎01-01-2017 09:23

‎01-01-2017 09:15 - edited ‎01-01-2017 09:23

@Noemiioana Thanks for joining the Fitbit Community! I moved your post to the iOS App Board as there are more chances for you to get an answer to your inquiry here.

 

The best thing to do here is to do what @WendyB suggested; reboot your phone and try to log in again. Make sure you are using the correct email and password. If your password is wrong you can always recover it on the "Forgot Password?" option.

 

Keep me posted! Smiley Happy

Santi | Community Moderator, Fitbit

Like my response? Vote for it! Also, accept as solution!
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