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App not opening or downloading iPhone 6

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‎08-28-2017 09:01

‎08-28-2017 09:01

App was working fine until Saturday. It stopped opening on my iPhone 6 (I only got a blank white screen), so I deleted it, and I haven't been able to download it since. When I tap on the download button in the App Store, the cloud converts to a stop button, as if it's going to start downloading, but it never actually starts. The icon just sits on my home screen with "Waiting" below it. Any suggestions? 

Thank you!

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‎08-28-2017 10:12

‎08-28-2017 10:12

Never mind. I restarted the phone and that did the trick.

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‎08-28-2017 10:12

‎08-28-2017 10:12

Never mind. I restarted the phone and that did the trick.

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‎08-29-2017 05:52

In response to MeeshaDH

‎08-29-2017 05:52

Hello @MeeshaDH, have a warm welcome to the Fitbit Community, it's great to see new people around. Smiley Happy

 

I'm glad your issue has now been resolved and that it was resolved only by restarting your phone. In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted.

 

Happy stepping! 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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