App not recording 250 steps in hour

[Stevo75]

Since I’ve been home, I’ve been on a run of over a month of consecutively hitting the 250 steps per hour. 

Today for some reason, 3 of my 13 hours did not record on the app although they are recorded on the phone. 

I checked the support pages and tried all of the fixes but none have worked:

- force closed app, disconnected Bluetooth and switched off phone for 1-2 mins 

- logged out of Fitbit app

- removed and re-added ionic on iPhone and iPad separately 

- reset Fitbit 

Is there any other way to get this fixed? 

[LiliyaFitbit]

Hi @Stevo75, it's nice to see you again in our Community Forums. 

I appreciate your participation in the Forums and sharing that your Hourly Activity Goal is not recording properly in the app. Thanks for trying to resolve this, I am glad to assist you. 

Upon checking with our Support team, I was told that you have already contacted them and that they were able to assist you. Thank you for your time and efforts.

Let me know if you have any questions.

[Stevo75]

Thank you for the reply. I wouldn’t say I was helped. I was told this is a known issue with no resolution and I would have to wait to see if it is fixed. I didn’t think that was a satisfactory answer and would like to know if there is something more concrete. Thank you. 

[caroGar]

Hi

I also had this same issue two days ago, where the 250 steps in an hour showed as completed on the watch, but would not sync on the app. It seems OK now, but hope this bug gets fixed. 

[ToddJW]

I am also having this issue. My Ionic shows 4 hours of activity but the app only show 2 hours.

[LiliyaFitbit]

Hello everybody,

Thank you so much for sharing details about what you're experiencing with your hourly activity goals.

I understand how you are feeling about this. Our team is currently working to resolve it and hope to have a fix soon. Be sure to keep your Fitbit device and app up-to-date to ensure you receive the quickest resolution. We're sorry for any trouble. Thank you for your patience, we look forward to getting you back on track.

I'll be around if you have any questions.