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App not sending email to reset password

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‎05-01-2020 17:54 - last edited on ‎05-03-2020 16:08 by

‎05-01-2020 17:54 - last edited on ‎05-03-2020 16:08 by

Forgot my password.  App not sending email to rest

 

 

Moderator edit: subject for clarity

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‎05-03-2020 16:07

‎05-03-2020 16:07

Welcome to the Fitbit Community, @mmmhu. I am sorry for the delayed response.

 

I am sorry to hear you haven't received an email to reset your password. Thanks for trying to resolve this and I am here to help. To perform a password reset, you must be able to receive an email at the email address associated with your Fitbit account. You can confirm the steps to reset the password at How do I reset my Fitbit password?

 

Please check your spam/junk folders if the email is not in your inbox.

 

Keep me posted on the outcome. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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