01-27-2019
07:07
- last edited on
01-28-2019
06:34
by
MarcoGFitbit
01-27-2019
07:07
- last edited on
01-28-2019
06:34
by
MarcoGFitbit
My Fitbit blaze is blinking red. But when I sync with my iPhone, the battery still shows bright green. So obviously I’m not getting the low battery notifications, and the battery level is not syncing with my phone. All of the other items are sincing such as steps calories etc. Can anyone tell me how to fix this?
Moderator Edit: Clarified Subject.
01-28-2019 06:56
01-28-2019 06:56
Hello @CanyonGirl, I hope you're doing well, it's nice to see you around.
I appreciate your participation in the Forums and for sharing your experience with us. Please note the Fitbit app will only update the current state of your tracker when you sync it, that means that if you haven't synced in a couple days, once the Blaze sync, it will show the correct batter level. Now, if you'd like your Blaze to sync in the background so the battery level is constantly updated, please enable All-day Sync by going to Account > Blaze > All-day Sync. Note that it has been tested and confirmed that All-day Sync will not drain the battry on your tracker or your phone faster than usual.
I hope this can be helpful, give it a try and let us know the outcome.
01-28-2019 08:15
01-28-2019 08:15
01-29-2019 08:03
01-29-2019 08:03
Hello @CanyonGirl, I hope you're doing well, thanks for taking the time to reply.
I appreciate you have come back and provided updates on this situation. At this moment, my best recommendation is to set up your Blaze as a new device to reset the connection between the tracker and your phone. Note that all the information already stored in your account won't be deleted.
To set up your Blaze as a new device:
I hope this can be helpful, give it a try and let us know the outcome.
07-25-2022 12:50
07-25-2022 12:50
I had the same problem, but my fix was much easier. Powered down my iPhone, powered back up and it fixed itself. 🙂