App not showing information from previous days.

[karolymolina]

For the last two weeks, my Fitbit app isn't keeping track of my activity of the last days. Every evening I make sure the Fitbit and app synced, but when I check the next day, the previous day's info is not available. 

I have tried restarting the Fitbit twice and checking the app for updates and nothing. How can this be fixed? It was working fine before.

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @karolymolina, have a warm welcome to the Fitbit Community, it's great to have you on board. 

I appreciate your participation in the Forums and for sharing your experience with us. I would also like to thank you for letting us know the troubleshooting steps you've tried so far. Tell me, which information are you not able to see? Which tiles are affected by this? In the meantime, please go to the online Dashboard and check if your information is here. If it is, try the following in the app:

• Force quit the app and open it again. If this doesn't work:
• Log out from the app, restart your phone and log back in. 

I hope this can be helpful, give it a try and let us know the outcome. 

[karolymolina]

Hi @MarcoGFitbit,

I checked the online dashboard and it’s the same as the app. I can only see calories burned and resting heart rate. Everything else has no information. Is there anything I can do to fix this?

Karoly

[marie5963]

I’ve been having the same problem!

[MarcoGFitbit]

Hello @marie5963, thanks for joining the conversation, have a warm welcome to the Fitbit Community. It's nice to see you too @karolymolina, thanks for taking the time to reply. 

I appreciate you have tried the troubleshooting steps provided earlier. At this moment I would like to ask you for a screenshot of what you're able to see in the app Dashboard. This will be very helpful for us to check this further. 

Thanks for your patience and understanding, we'll be waiting to hear from you. 

[marie5963]

I think I finally got it fixed. I had to delete the app and then delete my device and reinstall it. Once I did that, it went through a sync cycle and some of my data was retrieved. It was able to recover my steps, but not active hours and a few other things.

[karolymolina]

Hi @MarcoGFitbit! I am including the photo of today's data and what I see of the day before every time I check the app. It seems the data isn't saved and everything resets every day. I also just noticed that I cannot set an alarm either. It says to sync device to app despite syncing several times. 

[marie5963]

This was the same issue I had. I ended up uninstalling my device and reinstalling. After that it worked and even saved the step counts from the previous days.

[SunsetRunner]

Been having the same issue for a couple of months. Fixed spontaneously once after trying every "fix" two or three times. Here I am back again looking for a better solution.

[MarcoGFitbit]

Hello @SunsetRunner, have a warm welcome to the Fitbit Community. It's nice to see you too @marie5963 and @karolymolina, thanks for adding some screenshots to your reply. 

@karolymolina and @SunsetRunner, at this moment, I've forwarded the information you have provided to our team so they can take a better look at this situation. In the meantime, please try uninstalling and reinstalling the app as @marie5963 suggested. Keep in mind that all the information you have synced to your account has been stored in our servers and not your phone, which means that you will be able to see it once you log in again. 

I hope this can be helpful, give it a try and let us know the outcome. 

[karolymolina]

Hi @MarcoGFitbit! I tried @marie5963's solution and it did fix the problem, however, judging from @SunsetRunner's comment, I wonder if this is only temporary.

Thank you so much for your time, Marco and thank you @marie5963 for your excellent suggestion!! 

-Karoly

[MarcoGFitbit]

Hello @karolymolina, I hpe you're doing well, thanks for taking the time to reply and let us know your issue has now been resolved. 

I sincerely apologize for the delay in the response. Please keep us updated in case you need anything else and in case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!