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App not showing steps and other tiles

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‎03-20-2016 05:39

‎03-20-2016 05:39

Very aggravated with app. Steps, sleep and other tiles completely absent from dashboard. App showing me at 7k step average which is half my average. What is going on here?
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‎03-20-2016 15:39

‎03-20-2016 15:39

It's great to see that you've visited the Fitbit Community @Leslie4646. Please set up your Flex as a replacement device. This should bring all your tiles back and sync your device with data that might haven't synced as of yet. You are able to hide and show your tiles by following these instructions. If your data still doesn't show up it could be a good idea getting in touch with Customer Support. They will be happy to further investigate your case.

 

I moved this thread to the iOS app board because it is more related to the topic. Catch you later. Smiley Very Happy

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‎03-21-2016 05:41

In response to EdsonFitbit

‎03-21-2016 05:41

Did that and can now see all the tiles, which is progress. Thank you. However, my profile now indicates I have an 8K step per day average. I have never had fewer than 10K in a day and previously my average was 13K. So to see the low number is disappointing. Is there any way to fix that?

Thanks,

Leslie

Sent from my iPad
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