Fitbit app crashed and now is no longer syncing charge HR

[Ashler]

I have a Fitbit Charge HR which after the app crashed yesterday evening, does not sync with the iOS fitbit app.

When i restarted the app, my Charge HR was no longer synced (does not appear in the fitbit device list) and i cannot get it to sync again. The Charge HR itself is ON and appears to be working (continues to take all readings), and it shows up as "connected" in my iPhone bluetooth devices, however, the fitbit app is no longer able to find it and sync.

I've tried to:

- Disable iPhone bluetooth for 30secs and enable again;

- Uninstall the iOS app and re-install;

- Turn off/on the Charge HR by holding button 10secs while plugged into a pc

The fitbit app is still not able to find the charge HR and sync it.

Help...?

[Ashler · Accepted solution]

I just solved it!

I removed the device from my Bluetooth iPhone saved devices (Iphone's settings -> Bluetooth -> manually removed my Charge HR from the list there.)

Then in my Fitbit app, did a new 'add charge hr' in the app.

[SunsetRunner]

Welcome to the Fitbit Community @Ashler! I'm so glad to hear about that the issues you were experiencing are now resolved. Next time you get syncing issues, you can try the troubleshoot I've provided here. I also encourage you to continue participating in the Forums.

I wish you an excellent week!