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App not showing the correct steps taken by my One.

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‎04-05-2017 13:28 - last edited on ‎04-06-2017 08:06 by Moderator Alum

‎04-05-2017 13:28 - last edited on ‎04-06-2017 08:06 by Moderator Alum

My Fitbit One decided to subtract all the steps I took yesterday on my iPhone even though it shows the steps correctly on my computer dashboard.  I re installed the App on my iPhone and restarted the iPhone.  I also restarted my Fitbit One. It still will not show any steps for yesterday. The bluetooth is working.  What is going on? Anyone?

 

Moderator Edit: Clarified Subject / Format.

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‎04-06-2017 08:22

‎04-06-2017 08:22

Hello @Atlanta72, thanks for joining us, it's great to have you on board! Smiley Happy

 

If your steps are showing correctly on the online Dashboard but not on the Fitbit app, it's possible the information is not updating correctly with our servers. In this case I would like to suggest the following:

 

  • Force-close the app by double tapping the home button and swiping up the app, or
  • Log out from the app, restart your phone and log back in. 

The information should update and show the same as the online Dashboard. 

 

I hope this can be helpful, give it a try and keep me posted in case you need anything else! 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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