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App not syncing at all

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‎02-15-2016 19:49

‎02-15-2016 19:49

My Fitbit app is not syncing, I am showing no sleep/step tracking
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‎02-16-2016 05:20 - edited ‎02-16-2016 05:21

‎02-16-2016 05:20 - edited ‎02-16-2016 05:21

Welcome to the Fitbit Community @JenBernie! It's great to have you here!

 

I suggest you following these troubleshooting steps in order to get it synced again. 

 

  • Turn off Bluetooth, turn it back on, and then open the Fitbit app.
  • Force quit the Fitbit app and open it again.
  • Reboot your mobile device and then open the Fitbit app again.
  • Restart your tracker.
  • If your tracker didn't sync, try syncing with your computer.

If the issue persists you can also check the great tips posted on this thread. 

 

Keep me posted! 

Magin | Community Moderator, Fitbit

If you find something helpful, give it a vote and don't forget to mark it as an Accepted Solution!

View best answer in original post

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‎02-16-2016 05:20 - edited ‎02-16-2016 05:21

‎02-16-2016 05:20 - edited ‎02-16-2016 05:21

Welcome to the Fitbit Community @JenBernie! It's great to have you here!

 

I suggest you following these troubleshooting steps in order to get it synced again. 

 

  • Turn off Bluetooth, turn it back on, and then open the Fitbit app.
  • Force quit the Fitbit app and open it again.
  • Reboot your mobile device and then open the Fitbit app again.
  • Restart your tracker.
  • If your tracker didn't sync, try syncing with your computer.

If the issue persists you can also check the great tips posted on this thread. 

 

Keep me posted! 

Magin | Community Moderator, Fitbit

If you find something helpful, give it a vote and don't forget to mark it as an Accepted Solution!

Best Answer
0 Votes