App not syncing information with cellular data.

[IOMUser]

For the past few days my app has stopped syncing using cellular data - I can now only sync when connected to WiFi which is very annoying! I have turned my phone off and on, disabled the settings and uninstalled the app and reinstalled - nothing had worked and I can only sync when on WiFi. Why has this only happened this week and how do I fix it please?

Moderator Edit: Clarified Subject + Format.

[MarcoGFitbit]

Hello @IOMUser, I hope you're doing well, it's nice to see you around the Fitbit Community. 

I appreciate your participation in the Forums and for sharing your experience with us. I would also like to thank you for letting us know the troubleshooting steps you've tried so far. At this moment, I would like to suggest you to go to your phone Settings > Fitbit and make sure "Cellular Data" is enabled. Then force-quit the app and open it again. Pull down the screen to force a sync. 

I hope this can be helpful, give it a try and let us know the outcome. 

[IOMUser]

I have tried this several times and also did various things during a live chat yesterday. The conclusion was that it was not my settings or phone but, as other users are also having the same issue, it is to do with the most recent update to the app. The issue was going to be escalated and I am to expect an email with an update 

[MarcoGFitbit · Accepted solution]

Hello @IOMUser, thanks for taking the time to reply and let us know you've already contacted our Support Team about this situation and that your case was escalated. Please keep us updated once you receive word from our team. 

Thanks again for your participation in the Forums, I hope you have a great day. 

[IOMUser]

I have not had an update following the live chat on Sunday and the promise this would be escalated.  It is clearly an issue with the app as so many other people are having the same issue. The update to the app yesterday hasn’t resolved the issue - when will it be fixed?

Moderator Edit: Format.

[MarcoGFitbit]

Hello @IOMUser, I hope you're doing well, thanks for taking the time to reply. 

Thanks for coming back, please note that if you haven't received word from our Support Team, that means our team is still investigating this situation. I sincerely apologize for the inconveniences this situation has caused you and I would like to ask you to keep us updated once our Team contacts you back. 

Thanks for your patience and understanding, have a great day. 

[IOMUser]

Is there any update on this please - still not syncing with mobile data and I know it’s not just me! Any plans to fix it with an update to the app??

[MarcoGFitbit]

Hello @IOMUser, I hope you're doing well, it's nice to see you around. 

I appreciate you have come back and let us know about this situation. Please note that at this moment we have not received updates about this situation. Once we do, we'll make sure to post it here in the official Forums. 

Again, thanks for your patience and understanding, in the meantime, if there's anything else we can do for you, please feel free to reply.