help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

App not syncing properly with Flex 2

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-13-2018 11:26

‎01-13-2018 11:26

My Fitbit app is not syncing properly with my Flex 2. The Flex 2 seems to be working fine, and counting my steps, but when I try to view this on the app it won’t work. 

Ive tried re-installing the app, turning my phone on and off and reconnecting the device. All of these work, but only temporarily. Before long, it’s back to not syncing. 

 

Any ideas? 

Best Answer
0 Votes
1 REPLY 1

‎01-13-2018 16:44

‎01-13-2018 16:44

Hello @Lotsodotso

 

Go to your Bluetooth settings on your iPhone and find your tracker, tap the (!) exclamation point and select "Forget this device".

 

Forget your device video
https://www.imore.com/how-to-fix-bluetooth-iphone-ipad


More info on Syncing
https://help.fitbit.com/articles/en_US/Help_article/1866/?l=en_US&fs=RelatedArticle

Community Council Member

ALAN | VAN,B.C. Canada Community Council Member

Versa, Charge, Charge HR, Ionic, Ace, Aria 2 scale, Flyer headphones - iOS

Click here Fitbit help for more solutions


>Contact
Best Answer
0 Votes