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App not syncing

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‎10-25-2019 08:11

‎10-25-2019 08:11

My Fitbit Charge 2 app has stopped showing my activities and heart rate and steps. I am using iPhone iOS 13.1.3 when is this likely to get resolved. I have switched off and on Bluetooth and deleted and reinstalled the Fitbit app but it’s still not syncing properly.

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4 REPLIES 4

‎10-25-2019 09:52

‎10-25-2019 09:52

Hello and welcome to the Fitbit Community @saw8863 

I understand your having syncing issues and you have taken several troubleshooting steps to try and resolve the issue. Have you tried restarting your Charge 2? You will not lose data doing this.
Here’s how? 

  1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
  2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
  3. Make sure the button on your tracker is aligned with the button opening on the charging cable. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display. 
  4. Press and hold the button to restart your tracker:
    • For Charge 2—press and hold the button on your tracker for 4 seconds. When you see the Fitbit logo and the tracker vibrates, the tracker restarted.
    • For Charge 3—press and hold the button on your tracker for 8 seconds. Release the button. When you see a smile icon and the tracker vibrates, the tracker restarted.
  5. Unplug your tracker from the charging cable.

😃 pleas let me know if this resolves your syncing issue.



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‎10-26-2019 04:15

In response to SunsetRunner

‎10-26-2019 04:15

Thx for that but still not working😬

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‎10-26-2019 07:37

In response to SunsetRunner

‎10-26-2019 07:37

Same here.  For the last ~week my fitbit charge hr2 will not sync to my iphone 6 running iOS 12.2.  It will not sync.  The app will not allow me to even sign-in.  I can sign in on the fitbit website on my desktop computer but not on the app.  I've deleted the app and reinstalled it. I've restarted the fitbit as listed in this post.  I've done a hard restart on my phone.  I've 'forgotton' my fitbit on the bluetooth.  I've tried it all.  I cannot even get logged in on the app, let alone sync my data.  Oh, and the 'forgot password' function on the app fails every time too - "Failed to send.  We're sorry, something has gone wrong."

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‎10-26-2019 18:14

‎10-26-2019 18:14

Hello and welcome @saw8863 and @SunsetRunner 

I’m sorry your both experiencing syncing issues. I see that you have both performed multiple troubleshooting steps to resolve the issue yourself. Please look here for tips that may help with this syncing problem and hopefully reviewing these tips will get you both back up and running again. https://help.fitbit.com/articles/en_US/Help_article/1866

😃 Keep me posted

 

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