App not updating and syncing correctly

[Lisalisa78]

My Fitbit Alta app is not updating. Hourly steps, sleep, and steps in the challenges have not been working appropriately for the past week or so.

[RobertoME]

Hello @Lisalisa78, good to see you around. I wonder if this is happening only with hourly steps, sleep and challenges?

If the issue is more general at the moment to sync, I recommend to follow the steps of this post: Syncing troubleshoot for iOS devices.

Keep in mind that for challenges and hourly step goal, your manually logged activities do not count toward this; only steps recorded by your tracker or MobileTrack are counted toward challenges and/or all challenge participants are not in the same time zone.

Hope this helps and let me know if you have more questions.

[Lisalisa78]

Yes. The hourly steps were not updating. Sleep was not syncing so that field was blank. And in challenges, my steps were not being updated. Once I reset my Fitbit by pressing the charging buttons, everything seems to be working fine.

Sent from my iPhone

[Lisalisa78]

Well it's not working again

[RobertoME]

Hi there @Lisalisa78, I'm sorry to hear is happening again.

I'm not sure if you have tried this, but I recommend to set up your tracker as a new device on your existing account if this issue still persists.

1. On the Fitbit app for iOS dashboard, tap the Account tab.
2. Tap Set Up a Device.
3. Choose your tracker and follow the onscreen instructions to continue.

If this doesn't help, please contact Support for further help. Just make sure to let them know about the troubleshooting steps you already took.

See you around and let me know if you have more questions.

[Lisalisa78]

Yes, I've done that several times over the past few days. Initially, it works and everything seems to be syncing but then I have the same problems where sleep, hourly steps, and steps in challenges are not syncing. It's very frustrating and I'm so disappointed