help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

App not working on iOS 11 beta

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-02-2017 20:57 - last edited on ‎08-05-2017 04:17 by Moderator Alum

‎08-02-2017 20:57 - last edited on ‎08-05-2017 04:17 by Moderator Alum

Hello everyone!

I am beta testing iOS 11 and haven’t used my Fitbit in about a month, today when I tried to connect it to my app to update it it would not find it via Bluetooth so I hard reset my phone and removed the device from my app then when I tried to re-add it the app wouldn’t let me get past I agree to the terms and conditions. Any help is greatly appreciated but I understand if I need to go back to iOS 10 for the third time haha. 

 

Moderator Edit: Clarified Subject.

Best Answer
0 Votes
1 REPLY 1

‎08-05-2017 04:37

‎08-05-2017 04:37

Hello @Cutter, thanks for joining the Fitbit Community, it's great to have you on board. Smiley Happy

 

As with any beta OS, it's possible that some of your apps will not work correctly, so in this case I would like to suggest you to uninstall the Fitbit app on your phone, restart it and install it again. Then log in with your credentials and try to set up your tracker as a new device. If at first it doesn't work, try the following:

 

  1. Restart your tracker and leave it plugged in and charging.
  2. Go to the Bluetooth devices on your phone and check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this device. 
  3. Set up your tracker as a new device:
    • Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
    • Choose your tracker and follow the onscreen instructions to continue

I hope this can be helpful, give it a try and keep me posted in case you need anything else. Smiley Wink

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

Best Answer
0 Votes