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App saying there's no Internet connection.

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‎08-29-2018 17:20 - last edited on ‎08-30-2018 07:15 by Moderator Alum

‎08-29-2018 17:20 - last edited on ‎08-30-2018 07:15 by Moderator Alum

Anyone else having problems with this app?  Today it claims there’s no internet connection which is totally false. Other days the steps sync but the totals under the “community” tab don’t increase / change.  

 

Moderator Edit: Clarified Subject.

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‎08-29-2018 20:53

‎08-29-2018 20:53

Hello @Wxyz

I've had this happens few times. I just tried again later on and it worked. 

Maybe turn your phone off and on. Also you can try to turn your tracker off and on. 

Community Council Member

ALAN | VAN,B.C. Canada Community Council Member

Versa, Charge, Charge HR, Ionic, Ace, Aria 2 scale, Flyer headphones - iOS

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‎08-30-2018 07:18

In response to ACG

‎08-30-2018 07:18

Hello @Wxyz, I hope you're doing well, it's nice to see you around the Fitbit Community. It's great to see you too @ACG, thanks for all your help. Smiley Happy

 

@Wxyz, I appreciate you have taken the time to share this situation with us, if you have already tried @ACG's recommendation for this issue, I would like to suggest you to swipe up on your screen to bring up Control Center, then turn off WiFi from here and wait for 10 seconds, turn it back on and on the app Dashboard, pull down the screen and release it until the message disappears so your tracker can start syncing. 

 

Now, when it comes to the messages in the Community tab; these were removed some time ago due to feedback provided by our users and will no longer appear here. You will receive push notifications on your phone about your current step goal from now on. 

 

I hope this can be helpful, if there's anything else I can do for you, please feel free to reply. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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