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App showing Device Not Found

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‎07-31-2020 13:40 - last edited on ‎08-03-2020 11:53 by Fitbit Moderator

‎07-31-2020 13:40 - last edited on ‎08-03-2020 11:53 by Fitbit Moderator

My fitbit would not synch this morning.  Followed directions of disconnecting from Bluetooth, now it will not show up on my Bluetooth list at all...  tried restarting phone, unistalling fitbit app, what can be done?

 

Moderator Edit: Clarified subject

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‎07-31-2020 17:43 - edited ‎07-31-2020 17:43

‎07-31-2020 17:43 - edited ‎07-31-2020 17:43

Same here but it’s been going on for 9 days. Chat had me update my IOS but didn’t help. Hope yours reconnects.

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‎08-03-2020 12:08

In response to Gaislgrl

‎08-03-2020 12:08

Hi @Jackiewas and @Gaislgrl. A warm welcome to the Community.

 

Thanks for every step tried to get your Fitbit devices syncing. I'm sorry that yo're going through this situation and to look into this, may I know the model of your Fitbit device? What's your phone's model and iOS version? Also, have you exhausted the tips from this help article?

 

While you've tried troubleshooting your Fitbit devices, please give a try to these other steps:

  1. If you've forgotten your Fitbit device from the Bluetooth settings, turn off the Bluetooth in your phone and any other device nearby.
  2. Force quit the Fitbit app and reboot your phone.
  3. Restart your Fitbit device.
  4. Turn on the Bluetooth only in your phone and open the Fitbit app.
  5. Tap on the profile icon > Set Up a Device. Choose your Fitbit device and the option to replace it.
  6. Follow the onscreen instructions.

 

I'll look forward to your response.

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