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App stats not updating

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‎10-23-2017 04:46

‎10-23-2017 04:46

App not updating with stats. Sync is automatically happening continually but nothing updating in any of the daily stats. Tried re setting Alta by pressing button 3 times as instructed. Also checked settings, correct updated version,connection to I pad and Bluetooth. Any ideas please?!

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‎10-23-2017 08:32

‎10-23-2017 08:32

Hi @Mgv8. Sorry to hear you are having problems. Please try this:

  • In the Fitbit app, remove your Alta. Then go into the Bluetooth settings on your iPad and "forget" the Alta if it is listed.
  • Next, delete the app.
  • At this point, reset your Alta 3 times
  • Finally, go into a room with NO OTHER Bluetooth devices. Reinstall the Fitbit app and connect your Alta.

Please let us know if this does the trick for you. 

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1 REPLY 1

‎10-23-2017 08:32

‎10-23-2017 08:32

Hi @Mgv8. Sorry to hear you are having problems. Please try this:

  • In the Fitbit app, remove your Alta. Then go into the Bluetooth settings on your iPad and "forget" the Alta if it is listed.
  • Next, delete the app.
  • At this point, reset your Alta 3 times
  • Finally, go into a room with NO OTHER Bluetooth devices. Reinstall the Fitbit app and connect your Alta.

Please let us know if this does the trick for you. 

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0 Votes