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App struggling to sync.

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‎09-09-2016 13:30

‎09-09-2016 13:30

I'm sorry if this question is overused but I'm not usually a poster!

I have noticed in the past month that my hours tracker AND active minutes tracker have both stopped working. I can do 16k steps between 9:00-18:00 (the step hours) and only manage to do 250 steps in one of those hours which really doesn't make sense.

I had already noted that walking to work can clock me at least 15-20 active minutes and that has since stopped too.

Neither tracker has been fully functioning since August 4th. I have checked the 'resolved' thread for this issue but it doesn't resolve my problem. 😕

Any help would be much appreciated.
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‎09-12-2016 05:51

‎09-12-2016 05:51

Hello @MB2314 welcome to the Fitbit Community! I would like to ask some questions to better understand your issue. Are you using a Fitbit tracker or recording your activity using MobileRun? If you are using a tracker please let me know the model so I can further assist you. If you are using MobileRun can you please let me know if the app is on the latest version? 

 

Looking forward to your new comments! 🙂 

Retired ModeratorAngela | Community Moderator

It is health that is real wealth and not pieces of silver and gold! Share your story!

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