App stuck after update.

[GeriY]

App (on iPhone 5S) is stuck on "Hang tight, we're cleaning things up for you."   It has been doing this for over half an hour.  What can I do?

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @GeriY, thanks for joining the Fitbit Community, it's great to have you on board. 

If the Fitbit app got stuck after updating it and it's still showing you the "Hang tight, we're cleaning things up for you." message, please force-close the Fitbit app by double tapping the home button on your phone and swiping up the app, then restart your phone and try to open the Fitbit app again. 

I hope this can be helpful, give it a try and keep me posted in case you need anything else! 

[GeriY]

Thanks for your reply.  I don't know what fixed it, but the next day it loaded immediately when I tried.

[MarcoGFitbit]

Hello @GeriY, I hope you're having a great day, thanks for taking the time to reply, I'm very glad your issue has now been resolved. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted. 

Happy stepping! 

[Woodlands]

Many thanks

This worked perfectly and the fitbit is now updating as hoped!!

[MarcoGFitbit]

Hello @Woodlands, thanks for joining the conversation, I'm very glad to know your issue has now been resolved! 

If there's anything else I can do for you, please feel free to reply, I'll be happy to help. In the meantime, I would like to suggest you to check our Discussions board, where you will find awesome tips and encouragement from members of the Community. 

Happy stepping! 

[hdkcanada]

Same problem here. Tried restarting the app but it still is stuck on “Hang tight”. 

Having many problems with your app. My iPad mini won’t even find my new Versa. Now my iPhone is also screwed. Thanks for all the frustrations!! Grrr.

[hdkcanada]

Had to remove and reinstall the app to get it working on iPhone. iPad app is still unusable.