App syncing lower activity level from two devices.

[Nkellyw]

I switch between wearing  two devices to allow for charging downtime - why does app sync to lower activity level of the two?

Moderator Edit: Clarified Subject.

[MarcoGFitbit · Accepted solution]

Hello @Nkellyw, it's great to have you on board, welcome to the Fitbit Community! 

Thanks for bringing this to my attention. Tell me, which trackers are you currently using? Have you enabled "All-day Sync" on any of them? When you sync one tracker, is the other nearby? 

If you have more than one device paired to the same account and you forget to take one off before putting on another, we’ll reconcile the overlapping data to present the most accurate information possible on your dashboard. For example, if one of your trackers is using GPS and another is not, your dashboard chooses the GPS data when calculating total distance since GPS provides a more accurate distance measurement than step counting alone. However, the more overlapping data that exists on your account, the more likely it is that your dashboard's accuracy will suffer. For best results, don't wear more than one device at a time and sync each device before taking it off and putting on another, additionally, keep the device you’re not using at least 10 feet away from your phone to prevent an accidental syncing and overlapping data.

I hope this can be helpful, give it a try and keep me posted in case you need anything else.