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App syncing old profile

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‎12-25-2016 17:25

‎12-25-2016 17:25

Initially I downloaded the app to synchronize my husbands flex. The profile was created with his email and info.  Then I got the charge hr and deleted the app and reinstalled and created a new profile with my email and info. But after a short time the profile changes back to his info on the app. I have deleted and reinstalled multiple times. 

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‎12-26-2016 04:39

‎12-26-2016 04:39

Hello @Kmcneely, welcome to the Community, thanks for joining us! Smiley Happy

 

This is indeed a very odd situation. Once logged in to a Fitbit profile in the app, it should stay logged in instead of switching. Nevertheless, I would like to suggest you to logout from the app, restart your phone and log back in with your credentials. This should prevent the app from switching out. 

 

Hope this can be helpful, keep me posted in case you need anything else! Smiley Wink

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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