Accepted Solutions
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Hello @Deja357, and welcome!, it's always nice to see new faces around the Community! 
In this particular situation my suggestion would be restarting your Blaze by pressing and holding the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen. This should take less than 10 seconds.
After restarting it:
- Go to the Bluetooth settings on your phone and check if Blaze is on the list of paired devices. If it is, tap on it and select Forget this Device.
- Restart your phone
- Open the Fitbit app and try to update once again.
I hope this can be helpful, give it a try and keep me posted in case you need anything else! 
Best Answer
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Hello @Deja357, and welcome!, it's always nice to see new faces around the Community!
In this particular situation my suggestion would be restarting your Blaze by pressing and holding the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen. This should take less than 10 seconds.
After restarting it:
- Go to the Bluetooth settings on your phone and check if Blaze is on the list of paired devices. If it is, tap on it and select Forget this Device.
- Restart your phone
- Open the Fitbit app and try to update once again.
I hope this can be helpful, give it a try and keep me posted in case you need anything else!
Best Answer
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Hello @Deja357, I hope you're doing well. Thanks for the update, I'm very glad my instructions were helpful.
If you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members.
Happy stepping! 
Best Answer
