09-29-2025 03:48
09-29-2025 03:48
let me preface this with the time on my Fitbit is correct. The Fitbit itself is fine. It’s the APP on my phone (iOS) that’s the issue.
I’ve had an ongoing issue with my sleep time being off. It says I woke up at 1329 today, yet it’s only 0746 so that’s literally and physically impossible. It’s because the time zone is set to ETC/UTC (GMT).
So I’ve followed the advice of others; turn off automatic time zone, force sync, then turn automatic back on. Didn’t work. I’ve turned off automatic time zone and manually selected the correct time zone and it still goes back to ETC/UTC.
The app is updated and my phone is updated. Again, the Fitbit itself is set to the correct time. It’s the actual app that’s giving me issues.
Best Answer09-29-2025 06:43 - edited 09-29-2025 07:04
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09-29-2025 06:43 - edited 09-29-2025 07:04
@Victoriamarie I flagged your post to notify a moderator. I've seen other posts on this same topic. I don't know if this will work for you or not. You can still make certain changes on you web based Fitbit settings page. Yes, on a web browser. You can manually set you time zone there. I just changed mine to Paris on the web, then changed it back on my phone.
Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS
Take a look at the Fitbit help site for further assistance and information.
Best Answer09-29-2025 10:14
09-29-2025 10:14
I did try that just now but unfortunately it didn’t work. App still remained on ETC/UTC and displaying the wrong time
Best Answer09-29-2025 10:57
Diamond Fitbit Product Experts share support knowledge on the forums and advocate for the betterment of Fitbit products and services. Learn more
09-29-2025 10:57
@Victoriamarie What is your correct time zone? This information might help the moderator.
Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS
Take a look at the Fitbit help site for further assistance and information.
Best Answer10-02-2025 03:51
10-02-2025 03:51
I’m having this same issue and I thought waiting it out for a bit might help but it’s still an ongoing issue. I’ve also tried the time zone change and sync method but nothing is working! Please help!
Best Answer