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App unable to log foods.

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‎08-07-2018 05:42 - last edited on ‎08-08-2018 04:35 by Moderator Alum

‎08-07-2018 05:42 - last edited on ‎08-08-2018 04:35 by Moderator Alum

I have read the threads on food logging issues and my app is updated to version 2.76 but I am still having issues with my food log disappearing. I have the iPhone 6 and up to date software iOS 11.4.1 and my Fitbit is the Charge 2. 

 

Moderator Edit: Clarified Subject.

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‎08-08-2018 04:38

‎08-08-2018 04:38

Hello @Klcmartin, thanks for joining the Fitbit Community, it's great to have you on board. Smiley Happy

 

I appreciate you have brought this to my attention. Tell me, have you restarted your phone lately? If so, I would like to suggest you to force-quit the app if a new food log disappears, then open the app and try to log it again. Additionally, some users have reported that the issue was resolved only after they uninstalled/reinstalled the app. I would like to suggest you to try that but please make sure to sync your tracker before, this is just a cautionary measure to avoid losing any data from your day so far. 

 

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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