Versa is not syncing.

[HannahShort]

So recently my Fitbit Versa won’t sync to my Fitbit app. It says that there is no WiFi connections even though I’m in my house which has WiFi and my phone is connected to it? When I try to connect to WiFi it then says there is no WiFi to connect to and still refuses to sync. It’s frustrating because I’m trying to exercise and log my data to see my stats and I can’t because the watch continues to not want to sync and then randomly through the day it will finally sync. I have read other people frustrations with the same problem and they say even if they hard reset the watch that it doesn’t fix the problem and leaves them more frustrated because you start over with the watch completely which takes forever to boot up. Any one else having this problem or anyone know how to fix it? I love Fitbit but if this continues I will have to switch to another watch type. Especially since I’m going to game warden academy in January. I need one that is reliable and works. 

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @HannahShort, thanks for joining the Fitbit Community, it's great to have you on board. 

I appreciate you have brought this to my attention, tell me, have you restarted your phone lately? Have you restarted your Versa too by pressing and holding the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen? Are you seeing a banner on top of the Fitbit app saying there's no internet connection or does it show as an error message in a pop-up? If it's a banner, I would like to ask you to swipe up in the app to show Control Center on your phone, in here, turn off WiFi on your phone for 10 seconds, then turn it back on. 

After that, swipe down on the app to refresh it and force a sync with your Versa. If your watch is still having trouble syncing, I would like to suggest you the following:

1. Make sure there are no other Bluetooth devices around as they might interfere with the syncing process
2. Force quit the Fitbit app. 
3. Go to Settings > Bluetooth and turn Bluetooth off and back on.
4. Open the Fitbit app.
5. If your Fitbit device didn't sync, restart your phone again.
6. Open the Fitbit app.
7. If your Fitbit device didn't sync, restart it one more time.
8. If your Fitbit device won't sync after the restart, log in to your Fitbit account on a different phone, tablet, or computer and try to sync.
9. If your Fitbit device still doesn’t sync, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your mobile device and try to sync.

I hope this can be helpful, give it a try and keep me posted in case you need anything else.