App update frozen and not syncing

[Lorna7786]

My iPhone Fitbit app updated itself this morning and is stuck. Can't delete app from phone mid-update. As a result , I guess, not syncing on the website either. Has anyone else experienced this and got any suggestions.

[MariamV]

A warm welcome to our new friend @Lifestyle! Reading that this worked for you was like a ray of sunshine! Thanks a million for getting back to me and let me know this helped! Feel free to post back. 

On a different note, I invite you to visit our Discussions section in the community. In there, you'll find lots of interesting topics and you'll make lots of Fitbit friends as well! 

[Cp315]

I contacted Customer support, sent photo of midway stuck Fitbit, as not 12 months old, sent me a replacement. 

Now I cannot setup/sync as the dashboard on the app will not respond, cannot delete old Fitbit or set up new one. So I too, am back with a useless Fitbit due to the app. Phone is all updated too 😩

[MariamV]

@Cp315 welcome to the forums! I'll be happy to help here!

Please do the following in order to set up your replacement device using your phone:

1. From the Fitbit app dashboard, tap or click the Account icon
2. Tap Set Up a Device.
3. Choose your device and follow the on-screen instructions to continue.

Hope this helps, keep me posted!