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App version iOS2.51 keeps logging me out.

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‎05-24-2018 01:18 - last edited on ‎05-26-2018 04:19 by Moderator Alum

‎05-24-2018 01:18 - last edited on ‎05-26-2018 04:19 by Moderator Alum

Hi, I have a versa special edition with NFC feature.version 32.10.20

 

I have enabled wallet which is cool, but on the other hand, my iOs keep log me out for security and after sync many of my versa app setting are lost, like the stocks, weather and QR code. 

 

If this keep on happening, these cool feature is utterly useless. 

 

Have you investigated these problems? 

 

Moderator Edit: Clarified Subject.

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‎05-26-2018 04:32

‎05-26-2018 04:32

Hello @singwood, I hope you're doing well, it's nice to see you around. Smiley Happy

 

Thanks for bringing this to my attention. Have you experienced this situation since the update? If so, I would like to ask you to restart your phone and log back into your account. If the app keeps logging you out, uninstall it, restart your phone and reinstall it again. Be sure to sync your Versa one last time before uninstalling the app. 

 

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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1 REPLY 1

‎05-26-2018 04:32

‎05-26-2018 04:32

Hello @singwood, I hope you're doing well, it's nice to see you around. Smiley Happy

 

Thanks for bringing this to my attention. Have you experienced this situation since the update? If so, I would like to ask you to restart your phone and log back into your account. If the app keeps logging you out, uninstall it, restart your phone and reinstall it again. Be sure to sync your Versa one last time before uninstalling the app. 

 

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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