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App version no longer compatible with Surge after update

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‎05-30-2020 09:47 - last edited on ‎05-31-2020 14:42 by

‎05-30-2020 09:47 - last edited on ‎05-31-2020 14:42 by

After updating to the latest version of the app, Surge stopped connecting to the app. Instead, the message "This version is no longer compatible with Surge. The device will most likely not be able to connect to the app without updating." The "update app" button leads in App Store to the application page, however, the latest version of application 3.22 is installed on the phone.

 

 

Moderator edit: subject for clarity

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‎05-31-2020 14:39

‎05-31-2020 14:39

Welcome to the Fitbit Community, @Tidus.

 

I am sorry to hear about the issue you're experiencing with the app after the update. Thanks for trying to resolve this, I appreciate the additional details and I am here to help. To resolve the issue, log out of the app, force quit the app, restart the phone and log back in. If the issue persists, try uninstalling and reinstalling the Fitbit app. If this doesn’t help, please let me know your OS for me to investigate further.

 

Keep me posted on the outcome.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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